Privacy Policy

Customer Information

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our services. We use your information only to process your order and transactions, personalize your customer experience, improve our website, and for our customer service to reach out to you if there is an issue.

What Personal Data Do We Collect and When?

We collect information from customers when they register on our site, place an order, subscribe to our newsletter, or fill out a form. When ordering or registering on our site, you may be asked to enter your name, email address, billing and delivery address, phone number, or credit card information, as appropriate. We will also see your purchase history, IP address, and information about the browser and operating system you used when placing the order. Visitors can browse our site anonymously, though some anonymous information is collected by cookies (please read more in our Cookies Policy).

How Do We Use Your Data?

We use your data primarily to:

• Provide our services and warranties to you

• Manage your account

• Tailor the site and advertising to enhance your browsing experience

• Send order progress and updates via email

• Contact you if there is an issue with your order

If you subscribe to our newsletter, we will use your email to send you the best offers and discounts. You can opt out of receiving promotional communications at any time by:

• Informing us that you wish to change your marketing preferences by contacting our customer support team at care@timeresistance.com

• Using the “unsubscribe” link in emails

This may not stop service messages such as order updates.

What Is the Legal Ground to Process Your Personal Data?

The processing of your personal data is necessary for Time Resistance to fulfill the service and deliver the order to you. Additionally, your data will be used if necessary to comply with a legal obligation, court order, or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

Sharing Data with Third Parties

We do not sell, trade, or transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties have confirmed they apply appropriate data protection and security controls and use your personal data only to provide certain services (such as shipping). We share data with:

• UPS, DHL, and FedEx – to ship your order quickly and ensure the best customer experience

• Airwallex, Stripe, and PayPal – to securely process your payment

• Google Analytics – to help us better understand your preferences on our site (only anonymous data, not personal data)

• Our legal and professional advisers, accountants, and auditors

• Government bodies – to comply with our legal obligations

Customer information will not be sold, exchanged, transferred, or given to any other company for any reason other than for the purpose of delivering the purchased product or service requested.

How Do We Protect Your Data?

Time Resistance is committed to keeping your personal data safe and secure. However, remember that no method of transmission over the internet or method of electronic storage is 100% secure. Our security measures include:

• Encryption of data

• Regular planning to ensure we are prepared to respond to cybersecurity attacks and data security incidents

• Security controls to protect our IT systems and premises from external attacks and unauthorized access

• Internal policies outlining our data security rules for personnel

• Regular training for our employees

How Can You Help Protect Your Data?

You should always be cautious when sharing your personal data. No one from our company will ever ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from Time Resistance asking for such information, please ignore it and do not respond.

If you are using a computing device in a public location, log out and close the website browser when you complete your session. Additionally, take the following security measures to enhance your online safety:

• Keep your account passwords private

• Use a difficult word/number combination of at least 8 characters for your password and change it frequently

• Avoid using the same password for different online accounts

How Long Do We Keep Your Data?

We will not retain your data longer than necessary for the purposes set out in this Privacy Policy. Different retention periods apply for different types of information. In summary, various laws, accounting, and regulatory requirements applicable to us require us to retain certain data (your full name and address only) for specific amounts of time in the form of invoices. We will not keep your data longer than necessary for the purposes for which we collect it.

Transferring Personal Information Outside of United Kingdom

We may store and process your information through third-party hosting services in the EU and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we transfer information about you outside of the UK, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

You have the following rights:

• The right to be informed about our processing of your personal data

• The right to access the personal data we hold about you at any time

• The right to portability – to have your personal data provided to you by us in a structured, commonly used, and machine-readable format and transferred to you or another party

• The right to rectification – to ask us to update and correct any out-of-date or incorrect personal data that we hold about you

• The right to erasure – to delete any personal data processed by Time Resistance, except in certain circumstances (e.g., ongoing customer service issues, open orders, legal obligations)

• The right to object to the processing of your personal data and/or to withdraw any consent you have given us

• The right to restriction – to prevent any data processing likely to cause damage or distress

If you wish to exercise any of the above rights, you can contact us by email at care@timeresistance.com.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.

Contact Us

By using our site, you consent to our privacy policy. If you have any questions regarding this privacy policy or terms and conditions, you may contact us at:

• Email: care@timeresistance.com
• Website: timeresistance.co.uk